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Security

 

Protecting your information is our priority

Your privacy and security are very important to us. Below you’ll find resources and tools to help you stay informed of what you can do to protect yourself, your family and your business.

Online Protection

Secure Website. We use the latest, industry-accepted security standards to safeguard your personal information. When you use our Online Banking website, your login information is encrypted and protected.

User ID and Password. You create your own Online Banking ID and Password. This information is encrypted during transmission to BNC. To help maintain security, we require you to change your Password routinely. To protect your Online Banking account, do not allow your Internet browser to save your ID and Password – maintain this information in a secure manner.

Layered Security. We utilize multi-factor authentication for identifying you during Online Banking login. First, you are asked to establish a watermark during your initial account registration; this watermark demonstrates you are logging into  your own account at BNC’s genuine site, not a spoofed site. Second, we ask you answer security questions when you log in from an unknown computer or location; this helps us authenticate you. In addition, we deploy SecureID Tokens to all Online Banking Cash Management Users; tokens generate a unique, one-time-use pass code that is used at login, providing an additional layer of hacker-resistant security.

Fraud Protection

Monitor and Alert. We monitor your debit card for suspicious activity. If we suspect fraud, our Fraud Center will reach out to you. If we cannot reach you, we will suspend your card to prevent fraud.  To have your card reactivated, call our Fraud Center at 1-800-417-4592.

Communication

Secure Messaging. We offer secure messaging services through our website and your Online Banking. Use this feature whenever you want to send us confidential information to ensure safety. Regular email is not secure; do not send us confidential information via regular email. Instead, use our secure messaging services or contact us by phone, mail or in person.

If you are the victim of identity theft, or have been notified your personal information was part of a data breach, follow the steps outlined at the Federal Trade Commission's identitytheft.gov website. This website is specifically set up to guide you through the process.

 Visit identitytheft.gov

Take advantage of these services to protect your account.

  • Enroll in Guardian to receive a text notification of suspicious debit card transactions. 
  • Sign up for Alerts in Online Banking to get notified by email or text when certain transaction take place on your account.
  • Use Positive Pay to prevent unauthorized transactions from posting to your business accounts.

You need to be diligent at protecting your sensitive information. We suggest:

  • Create a strong password and do not share it or other login information with anyone. Visit www.us-cert.gov/ncas/tips for helpful information on creating a strong password.
  • Sign up for eStatements to eliminate account information from lying around.
  • Check your accounts through online, mobile or text banking on a regular basis for unusual activity (don’t wait for a monthly statement).
  • Shred any papers that have your personal information on it.
  • Sign up for alerts through Online Banking by going to My Options tab > Alerts.
  • Check your credit reports yearly - you can request a free annual credit report at www.annualcreditreport.com from each of the three national credit reporting agencies, even if you don’t suspect any unauthorized activity on your account. Review them annually and look out for credit inquiries from unfamiliar companies, accounts you never opened and unexplained debts. This can be a warning sign of fraud or identity theft.
If you do spot a problem on your credit report, contact the three credit reporting agencies immediately:
  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
  • TransUnion: 1-800-680-7289

BNC National Bank will never ask for your account or personal information via email. If you feel that you have been a victim of fraud, call to report right away!

General fraud: 1-800-BNC-BANK (1-800-262-2265)

Debit card fraud: 1-800-BNC-BANK (1-800-262-2265)

Personal credit card fraud: 1-800-558-3424

Business credit card fraud: 1-866-552-8855

If you have been the victim of abuse, exploitation, or neglect, tell your doctor, a friend, or a family member you trust so you can get help. You can also call your local law enforcement department or State Reporting Agency.

  • In Arizona call 1-877-767-2385
  • In Minnesota call 1-844-880-1574
  • In North Dakota call 1-855-462-5465

If you suspect that abuse has occurred or is occurring to someone, relay your concerns to the local Protective Services agency or the police. Use this link to locate your state resources.

Other resources
National Center on Elder AbuseNational Institute on Aging   

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