Why work for BNC?
Culture
Our employees enjoy working in a friendly, collaborative and professional environment. We first consider our high-performing, qualified employees for internal job opportunities. We recognize employees who identify and master challenges. We are an EEO/AA employer: women, minorities, the disabled and veterans are encouraged to apply.
Benefits
As a full-time employee you will receive 10 paid holidays, generous vacation (15 days in the first year), sick leave, health, life and dental insurance, flexible spending or health savings accounts, access to supplemental life/AD&D insurance and disability benefits, discounted banking services, and a 401(k) plan with an employer match.
Purpose
We work together to help our small business and wealth management clients identify the products and services that support their business goals.
How a Personal Banking Officer contributes to customer and company success
As part of our consumer deposit and relationship management team, you will provide the proactive, friendly and efficient customer service that builds our consumer and small business customers’ trust and loyalty. Personal Banking Officers are responsible for branch sales and portfolio growth, promote, and market promotional activities, enhance customer relationships, and refer customers to other business partners as appropriate.
What you will do
- Cultivate knowledge of products, services and customer interests
- Establish, maintain, and deepen customer relationships and manage assigned portfolio to achieve branch performance goals and provide excellent customer service.
- Identify and promote products aligned with customers’ financial and business needs.
- Promote, market and cross-sell financial products including mortgage loans, through outside calls, telemarketing, targeted direct marketing, and in-branch sales and promotions.
- Efficiently open and accurately complete documentation to open and maintain accounts.
- Protect BNC and our customers by strictly following policies and procedures, maintaining bank security, and the confidentiality of customer information.
- Provide back-up support to branch with day-to-day operational transactions.
- Perform other duties as assigned.
The qualifications you bring
- You have a high school diploma or GED, ideally with some additional business, sales or communications education or training.
- You have 3 years minimum experience and proficiency handling cash, ideally as a teller.
- You have a working knowledge of bank deposit procedures, lending and credit products, new account opening procedures, and Microsoft software.
- You enjoy accurately processing financial transactions using software.
- You provide excellent customer service, communicating clearly orally and in writing.
- You enjoy building relationships, collaboration and teamwork.
- You are a self-motivated problem-solver.
- You are willing to promote products, and have basic sales skills.
The work setting
You will enjoy a professional business environment inside a stand-alone bank. Work hours are generally during regular, weekday business hours.
You will sit near the front entrance to greet clients. Your work is largely within the bank and the surrounding premises. Limited travel between offices and out of town / overnight business travel may be required.
Tasks frequently require prolonged, mental, and visual concentration. At times, you may experience pressure or stress as you strive to complete multiple priorities within established deadlines. Some bending, turning, lifting and twisting is required.
How you can apply for this job
Application forms are available online at www.bncbank.com; then email your completed application, resume and optional cover letter to BNCRecruiting@bncbank.com.
