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Bill Pay

 
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Bill Pay Frequently Asked Questions 

 
Bill Pay is an Online Banking service that allows you to pay anyone. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.
 

This video shows how you can make payments, track payments and manage finances all in one convenient place.

You can pay virtually any business or individual within the United States and Puerto Rico. For example, you can pay utilities, cable bills, credit cards, or individuals such as a landlord, babysitter or relative.

It’s easy to enroll in Bill Pay.  Simply log in to your Online Banking and click on "Bill Pay" to access the short enrollment form.

The first step is to add a "payee", the person or company you wish to pay. Here’s how easy it is:

  1. Log in to Online Banking and click on "Bill Pay".
  2. Click the "Add a Payee" button on your home page dashboard.
  3. Enter the requested information. Typically this information can be found on your latest bill statement. Be sure to enter your entire account number for each payee.

Once you add your payee, you can start making payments in seconds.

Generally, your payment is received within 2 to 7 days, depending on whether it is sent electronically or via paper check.

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

  1. Find your payee on the payments dashboard.
  2. Enter the payment amount and date, then submit.

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

Here's a quick list of the many ways you can benefit from using Bill Pay.

  1. Save time. With Bill Pay, you can pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
  2. Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
  3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  5. Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes and checks required for paying 10 bills per month.

Let Us Help You - Bill Pay Support

Available Monday – Friday

6:30 AM – 1:00 AM CT
1-877-265-5415